RETURN, EXCHANGE & WARRANTY POLICY — UNITED STATES

Effective Date: September 3, 2026

At Rabbits & Dragons, we are committed to your satisfaction. Please read this policy carefully before making a purchase.

1. Return Window

You may request a return, exchange, or refund within 30 days of delivery. All claims are submitted by contacting us at contacto@rabbitsanddragons.com with your order number, a description of the issue, and any supporting documentation.

2. Unopened Products — Change of Mind

If you change your mind, you may return any product that is unopened, unused, and in its original packaging within 30 days of delivery for a full refund.

• The customer is responsible for return shipping costs on change-of-mind returns
• No restocking fee is charged
• Refunds are issued once the returned product is received and inspected

3. Opened Products

For hygiene and safety reasons, products that have been opened or used are not eligible for change-of-mind returns. Opened products remain fully covered under Sections 4, 5 and 6 below.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or is not what you ordered, you are entitled to a full refund or a replacement, at your choice, within 30 days of delivery.

• Rabbits & Dragons pays return shipping and provides a prepaid return label
• Please include photographic or video evidence of the damage or defect with your claim
• This applies whether or not the product has been opened

5. Adverse Reaction Warranty

If you experience an adverse skin reaction after using one of our products — provided the product has not exceeded its expiration date — you are entitled to a full refund or exchange, even if the product has been opened and used.

Please contact us at contacto@rabbitsanddragons.com with:

• Medical reports, photographs, laboratory results, or other supporting evidence of the adverse reaction
• Your order number and contact information as registered at the time of purchase

Rabbits & Dragons pays return shipping on adverse reaction claims. There is no minimum remaining content requirement.

6. Product Quality Warranty

If your product shows changes in its organoleptic properties — such as color, texture, or scent — or if the pump or spray mechanism fails to function properly after delivery, you are entitled to a replacement or refund within 30 days of delivery.

• Documentary evidence of the defect must be provided
• The product must not be expired
• Your order information must be verifiable in our system
• Rabbits & Dragons pays return shipping

This warranty does not cover damage resulting from misuse, improper storage, or normal product wear.

7. Refunds

Rabbits & Dragons issues refunds via the original payment method used at the time of purchase. Refunds are processed within 10 business days of receiving your return or approving your claim. We do not issue refunds in cash under any circumstances.

8. Unsolicited or Undelivered Orders

You are entitled to a full refund in the following cases:

• You received a product you did not order
• Your order was not delivered within the agreed or reasonable timeframe
• The product delivered does not match the description or characteristics stated on our website

9. Shipping

We ship to the continental United States (49 states). Shipping is free on all orders, with no minimum purchase.

Orders are processed within 3 business days. Estimated total delivery time is 6–8 business days from the date of purchase.

If your order cannot be shipped within 30 days of purchase, we will notify you and offer you the option to cancel for a full refund, in accordance with the FTC Mail Order Rule.

10. How to Submit a Claim

To initiate any return, exchange, or warranty claim, contact us at:

contacto@rabbitsanddragons.com

Please include your order number, a description of the issue, and any supporting documentation. Our team will respond within 2 business days.

11. Consumer Rights

Nothing in this policy limits your rights under applicable federal or state consumer protection laws. If you have a dispute that cannot be resolved directly with us, you may contact the Federal Trade Commission (FTC) at ftc.gov or your state's Attorney General office.